Quick start guide

0. At anytime and from anywhere

Sign in to IQOYA CONNECT web platform

To connect to IQOYA CONNECT web platform, type connect.iqoya.com in the address bar of your prefered browser and enter the credentials of your IQOYA CONNECT account.

The feature sets you have access to depends on the roles you have been assigned.
There are 5 different roles. Here are the feature sets to which each role gives access:

 

Role Feature set
Administrator Management of  the data of your organization.
User manager

User management:

  • Add users to your organization
  • Remove users from your organization
  • Assign roles to users
Codec fleet manager

Codec Fleet Management:

  • View codec fleet and codec characteristics
  • Configure rack-mounted Digigram codecs
  • Provision configurations for “Contributor” users
Codec fleet supervisor
  • Monitor codecs and communications
  • Control codecs remotely
  • Check IP metrics of on-going and past communications
Contributor
  • Set your personal audio settings
  • Automatic configuration of IQOYA TALK devices: Receive the configuration that has been provisioned for you and your personal audio settings when you sign in with your IQOYA CONNECT account on any IQOYA TALK.

1. Codec preparation before the event

IQOYA codec pre-requisites

IQOYA codecs require the following firmware versions to be used in conjunction with IQOYA CONNECT:

  • IQOYA TALK: firmware v1.06c001 or higher.
  • IQOYA X/LINK: firmware v3.05e001 or higher.
  • IQOYA SERV/LINK: firmware v3.04e001 or higher.
Add/Modify users

Prerequisites: User Manager role.
Where: In the “Users” view.

See how I add the journalist Alan Ford to my organization Sky Radio: 

Note that if Alan Ford’s IQOYA CONNECT account does not exist when I add him to my organization, his details will not be available immediately in the “Users” view. The creation of Alan Ford’s IQOYA CONNECT account will be triggered. Alan Ford will receive an email inviting him to finalize the creation of his IQOYA CONNECT account. Once done, the detail of Alan Ford appears in the “Users” view.

Typically a journalist will be assigned the “contributor” role, an operator of the master control room will be assigned the “codec fleet supervisor” role, etc …

Add a codecs to the fleet of my organization and see it in the “Codec fleet” view

Prerequisites: Codec Fleet Manager role.
Where: On the codec itself

IQOYA TALK

To add an IQOYA TALK, power on the IQOYA TALK, connect it to the internet go to the IQOYA CONNECT page and sign in with your IQOYA CONNECT account. Note that you must have the Codec Fleet Manager role to trigger the addition of the IQOYA TALK to your organization’s codec fleet.

IQOYA X/LINK or SERV/LINK

My new brand IQOYA X/LINK is connected to the internet. Its IP address is 192.168.230.236. See how I add it to Sky Radio’s fleet of codecs:

Configure rack-mounted Digigram codecs

Prerequisites: Codec Fleet Manager role.
Where: In the “Codec Fleet” view.

Configurations for rack-mounted Digigram codecs are created in IQOYA CONNECT and can be applied directly to the device in real time. See how I configure an IQOYA X/LINK of Sky Radio’s fleet of codecs in a 2 mono codecs mode and how I apply the new configuration to the device:

Note that I choose not to modify the settings of the IP codec instances because those automatically generated by IQOYA CONNECT are suitable for most of the remote broadcasts needs.

Provision configurations to users with contributor role (journalists)

Prerequisites: Codec Fleet Manager role.
Where: In the “Users” view.

In IQOYA CONNECT, the configurations for the IQOYA TALKs are not attached to the codec but to the user of the codec: the journalist. Thanks to this subtlety, the configuration follows the user and not the codec. In other words, the journalist recovers his configuration and, as we will see later, his personal audio settings whatever the IQOYA TALK he took in the closet when leaving the company for field reports.

See how I provision a configuration for journalist Stephanie:


Note that I choose again not to modify the settings of the IP codec instances because those automatically generated by IQOYA CONNECT are suitable.

Contributors set their personal audio settings

Prerequisites: Contributor role.
Where: “My audio settings” view

See how journalist Stephanie defines her personal audio settings:

2. Once on the event

Automatic configuration of IQOYA TALK devices

Prerequisites: Contributor role.
Where: On the codec itself

Once on the site of the event, the user with the “Contributor” role (i.e. the journalist) just has  to enter his IQOYA CONNECT credentials in the IQOYA CONNECT page of his IQOYA TALK and the configuration that the codec fleet manager has provisioned for him is automatically downloaded in his codec. His personal audio settings are also downloaded eventually overwriting the ones of the provisioned configuration.

In a few seconds, the journalist is registered to his organization thanks to IQOYA CONNECT connection service and he can establish the communication with the studio in 2 clicks.

Monitor codecs and communications

Prerequisites: Codec Fleet Supervisor role.
Where: In the “Call monitoring” view.

See how fleet supervisor Alex monitor codecs and communications in this video:

 

Acknowledge an alarm and place a call

Prerequisites: Codec Fleet Supervisor role.
Where: In the “Call monitoring” view.

See how I acknowledge an alarm on Stephanie’s codec and how I place a call from IQOYA CONNECT to establish the talkback communication in this video:

Control codecs remotely

Prerequisites: Codec Fleet Supervisor role.
Where: In the “Call monitoring” view.

See how Alex controls Stephanie’s codec from the studio while she’s in the field:

3. After the event

Check IP metrics of on-going and past communications

Prerequisites: Codec Fleet Manager” or “Codec Fleet Supervisor” roles.
Where: In the “Call History” view.

This is how the IP metrics are presented to the user:

See how Alex checks the quality of a communication in this video:

4. Additional functions

Contact management

Prerequisites: Codec Fleet Manager role.
Where: In the “Call profiles & Contact lists” view

The “Call profiles & Contact lists” view allows to manage the contacts of your organization. The contacts managed here are used to populate the contact lists of the codec configurations created in IQOYA CONNECT, the rackable codec configurations (see Configure rack-mounted Digigram codecs in the section 1) as well as the configurations provisioned to journalists (see Provision configurations to users with contributor role (journalists) in the section 1).

The system automatically manages and synchronizes:

  • two contacts for each user having the contributor role (one to establish the program communication and one to establish the talkback communication),
  • one contact of each codec instance of the rackable codecs,
  • one contact per additional SIP account subscribed by the organization.

These contacts can only be renamed and detailed.  

It is possible to add other contacts to establish communications with external correspondents for example. See how I add a contact:

Call profile management

Prerequisites: Codec Fleet Manager role.
Where: In the “Call profiles & Contact lists” view.

The “Call profiles & Contact lists” view allows to manage the call profiles of your organization. A Call profile is a set of audio parameters and network parameters which are used to configure the communication at call time. The call profile defines in particular, but not exclusively, the audio compression formats. A certain number of profiles are predefined but it is possible to add new ones as desired.

See how I add a profile with a main and a backup encoding format:

Configuration presets

Prerequisites: Codec Fleet Manager role.
Where: In the “Config presets” view.

In the “Configuration presets” view, the codec fleet manager can define configuration presets which will be used to define the initial settings of the new configurations.

Remove user

Prerequisites: User Manager role.
Where: In the “Users” view.

See how I remove the journalist Alan Ford from my organization Sky Radio:

Note that Alan Ford is removed from my organization but his IQOYA CONNECT account is not deleted.

Remove a codecs from the fleet of my organization

Prerequisites: Codec Fleet Manager role.
Where: In the “Codec Fleet” view.

See how I remove an IQOYA TALK from Sky Radio’s fleet of codecs:

Ready to get started?

IQOYA CONNECT is the ultimate remote broadcast solution. 100% SaaS, 100% safe, take control and monitor all your on-field codecs from anywhere. It’s always up to date, very simple to use, and ready to run in a minute. Our customers are already monitoring thousands of codecs around the world with IQOYA CONNECT. Try it for free today and jump in the next generation of remote broadcasting.

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